Your Statutory rights are not affected by any of the following store policies.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address below.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund or we will exchange items. If you receive damaged goods we must be notified within 48 hours. Sunshine Solar Ltd will not be responsible for any reported damaged in transit goods after this time frame has elapsed. All products to be returned must be carefully repackaged in their original packing.
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially, and effectively.
Company Registration Information
Registered Office Address:
Sunshine Solar Ltd
Unit 30 Ashwellthorpe Ind Estate
Norwich, Norfolk NR16 1ER
UK - England & Wales
Registered in England and Wales No. 5105890