Store Policies Provides information on store policies.

Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.

Sunshine Solar Limited
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Need Help? 01508 488 188 - Mon-Fri 9AM - 5PM

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GLOBAL MESSAGE

Coronavirus Update  

To reassure all our new and old customers Sunshine Solar currently remains open for business as usual, in line with Government Guidelines encouraging Online retail.   


Due to higher than normal demand we are currently working on 3-4 days delivery if your goods are urgently required please let us know by phone or email and we will do our best to prioritise your order. Couriers are also having to deal with larger volumes of parcels  so please make allowances under these exceptional circumstances if the couriers are a day or two late.  


If at any time the situation changes due to new Government Guidelines or interruption in logistics this message will be immediately updated. 


 At this time non-essential visitors are not permitted on the business premises. 



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